STORE POLICY
SHIPPING POLICY
Shipments are fulfilled Monday through Friday during normal business hours (Central European Summer Time) excluding major holidays. We typically ship the same day before 18:00h CEST as our standard shipping option on all merchandise orders.
​
Once your order is shipped, you will receive an immediate notification with all the necessary details. Please understand that once we ship packaging, the exact delivery time is out of our direct control but EU delivery is typically within 1-5 business days. Please allow up to 14 days for international deliveries.
If you have any issues with your order during transit, please contact us. Should additional support be needed, we will do our best to work with the mailing service to ensure shipping issues are corrected and your package is delivered in a timely manner. We thank you for choosing Asantewaa!
RETURN & EXCHANGE POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, for applicable items, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
​
All sales on customized or wholesale orders are final and cannot be returned, refunded, or exchanged.
​
Please see below for more information on our return policy.
RETURNS
We offer free exchanges for orders within 14 days of delivery (except Sale items). Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging.
​
RETURN PROCESS
Customers pay the cost for all accepted refunds or the cost be deducted from your refund unless we shipped the wrong or defective item. You may also choose to mail the item back using your own insured, traceable method.
​
To return an item, please email customer service at orders@asantewaashop.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Asantewaa Shop (RMA # )
Carrer de Tortosa 12, Bajo
Badalona 08918, Barcelona
Spain
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Once we receive your return, please allow 3-5 business days for us to process, and then 5-10 business days for your bank to post the refund to your account. You will receive an email when we've processed your refund, so you know it’s on the way. Your refund will be credited back to the original form of payment.
​
QUESTIONS
If you have any questions concerning our return policy, please contact us at: orders@asantewaashop.com
PAYMENT METHODS
We securely accept payments from:
